Social Media Coordination Officer within the Digital and Print Products and Channels Office, of the Communication Department, within DG Services. You are responsible for developing, implementing and coordinating ESA’s social media strategy across the ESA flagship social media channels, and ensuring a coordinated approach to social media activities throughout the Agency.
In performing these duties, you will rely on, and/or work closely with: the Digital and Print Products and Channels Office the Corporate and Institutional Communication Office the ESA Member States Outreach Office
Duties Your tasks and responsibilities will include: Plan and coordinate posts on ESA’s flagship social media channels in line with the Communication Department’s editorial planning; Plan and coordinate social media campaigns together with the Communication Department relevant offices, and elsewhere in the Agency, and with external partners such as Member States, Industry and other relevant governmental agencies and organisations; Coordinate the social media content creator programme to spread the ESA brand and messaging with the objective of fostering a collaborative and engaged social media network; Support the Head of Office in the development of an ESA-wide social media strategy; Manage the development and implementation of social media guidelines throughout the Agency; Provide guidance and training to the ESA workforce on the use of social media in supporting the promotion of ESA’s activities; Oversee monthly social media reporting for the Agency’s corporate social media channels; Act in direct coordination with the Head of Office to ensure the management of contracts falling under the responsibility of this post. In addition, you will: Ensure the Agency’s brand is applied correctly across ESA’s social media channels in liaison with the ESA Branding Outreach Office; Ensure ESA’s privacy policy is correctly implemented on its social media channels in liaison with the ESA Legal Services Department.
Technical competencies Understanding of the Member States and relevant stakeholders' communication networks Good understanding of the European context, other organisations and challenges State-of-the-art knowledge in area of responsibility at required level Understanding of the Agency's core business and structures and relationship to other Space Agencies
Behavioural competencies Result Orientation Operational Efficiency Fostering Cooperation Relationship Management Continuous Improvement Forward Thinking
Education and professional experience A master's degree in digital communication, or related domain is required for this post together with 8 years of relevant professional experience. Additional requirements Proven communication skills, writing skills, demonstrated planning and organisation, keen relationship-management ability, problem-solving, results-oriented, with demonstrated competence in digital communication and social media campaigns. Experience of working in an international organisation is desirable. Good knowledge of ESA, its programmes and the Communication Department’s mandate and role is required.